Elements and Performance Criteria
- Receive and act upon instructions
- Clarify instructions to ensure understanding of the task
- Receive and convey messages
- Record and convey information so that messages are understood
- Demonstrate appropriate interpersonal skills
- Demonstrate effective interpersonal skills during everyday interactions
- Provide appropriate information
- Establish details of inquiry by questioning and summarising
- Access and provide relevant information that meets own authorisation and confidentiality requirements
- Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
- Complete all workplace documents legibly and accurately in accordance with workplace procedures